The journey from harvesting rattan plants, to being handwoven, to finally arriving at your door, is a long one.
While slow batch production is what makes our products special, it also means our bestselling items aren't always in stock.
We introduced the pre-order process to help ensure our customers can get the items they want, when they want them.
We've worked hard on perfecting this process, but there are still many factors out of our control that can affect our timelines.
Our focus has always been on the pieces of the process we can control, which are to provide as close to accurate timelines as possible, and to communicate any and all updates to our customers as we receive them.
We've included answers to Preorder FAQ's below, and as always feel free to reach out to us if you need more info.