Store Closing FAQs
It's been an amazing few years growing our brand. It's also been challenging few years as a small business to keep up with the rise in production and materials costs, and the ever-changing state of the economy. Now that our kids are older, we've decided to take a step back to enjoy more time with them. This was a tough decision as we've formed such amazing relationships with our customers and production partners. Thank you all for supporting us and trusing in our brand, and allowing us to carve out such a meaningful space for our family, and hopefully yours, along the way.
When are you closing?
We plan to close by April 15th. This is tentative as we'll remain open until all pre-orders have been shipped and all inventory is sold through.
Are you liquidating everything now?
Are you selling your brand?
We don't currently have plans to sell, but are open to inquiries from buyers who have experience in the children's or furniture industry.
Returns & Exchanges
Are you still accepting returns & exchanges?
We are still accepting returns on un-damaged items through February 28th. Items must be in their original condition, and customer is responsible for return shipping costs. We accept returns on damaged or defective items until we close on April 15th. We'll accept exchanges through March 15th - the customer is responsible for return shipping as well as additional shipping costs for exchanged item.
Do You Ship Internationally?
Due to high shipping fees we do not offer international shipping.
Why are you still taking pre-orders?
Pre-orders are for items that are already in production. As our pieces are handcrafted, they take 8 weeks to produce. These are our last batch of products. You can get more information about pre-orders and see the arrival schedule here.
What if you close before the pre-orders arrive?
Our site will remain open until we sell through all inventory, and ship all orders. We'll still be available for all customer service issues until every order has been received. We'll send emails out with important dates so you're always updated. You can reach us at email@example.com
Can I cancel my pre-order?
Yes, you can cancel your preorder anytime before it arrives to our warehouse for a full refund. If the order has already shipped, you will receive a refund less the amount of return shipping and any fees associated with returning it to our warehouse.